A smash-and -grab: Plan ahead and follow-up


A smash-and-grab robbery is a type of theft that involves breaking into a store or business and stealing goods or money in a short amount of time. These types of robberies can be particularly stressful and dangerous for store owners, as they often involve the use of force and can physically harm those present.

If you are a storeowner and find yourself amid a smash-and-grab robbery, it is crucial to remain calm and take the following actions:

  1. Stay safe: Your safety should be your top priority. Try to find a safe hiding place, such as a back room or secure area. If you cannot find a safe place to hide, try to remain out of sight and avoid confrontations with the robbers.

  2. Call for help: As soon as you can, call the police and report the robbery. Provide as much information as possible, including the store’s location, the number of robbers, and any descriptions of the suspects.

  3. Secure the scene: If possible, try to secure the robbery scene by locking doors and windows and activating any security systems or alarms. This will help prevent the robbers from escaping and may deter them from continuing the robbery.

  4. Cooperate with the robbers: If they demand money or goods, try to comply with their requests. Do not resist or try to fight back, as this can escalate the situation and increase the risk of violence.

  5. Document the incident: Once the robbery is over and the suspects have fled, try to document as much information as possible about the incident. This may include taking photos of any damage, making a list of stolen items, and writing down any descriptions or details about the suspects.

  6. Review your security measures: After a smash-and-grab robbery, reviewing and assessing your store’s security measures is essential. This may involve upgrading security systems, installing additional cameras or alarms, or implementing additional employee training.

  7. Support your employees: The aftermath of a robbery can be emotionally and mentally traumatic for employees. It is vital to provide support and resources to help them cope with the incident. This may include offering counselling services or time off work to allow them to process their emotions.

By following these steps, storeowners can take control of the situation and minimize the risk of harm during a smash-and-grab robbery. It is also important to remember that robberies can happen at any time, so it is essential to be prepared and have a plan in case of an emergency.